Refund policy

At Vestioflux, we want you to love what you order. If something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the date of delivery to request a return.

Return Conditions

Items must be:

  • Unused, unworn, and unwashed
  • In original packaging with tags still attached
  • Accompanied by your order number or proof of purchase

Non-Returnable Items

  • Gift cards
  • Final sale or clearance items
  • Items showing signs of wear or misuse

How to Start a Return

To begin a return request, contact us at support@vestioflux.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged, defective, or incorrect)

Please do not send items back without prior approval — our support team will review your request and provide return instructions.

Return Shipping Costs

  • We offer free return shipping for defective, damaged, or incorrect items.
  • For standard returns due to change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Exchanges

Need a different size or color? Request an exchange within 30 days of delivery, provided the item is unused, unworn, and still has its original tags.

No Restocking Fees

We don't charge restocking fees. You'll receive the full refund amount once your return is approved.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost — no return shipping needed on our end.

Refund Process

After we receive and inspect the returned item, refunds are processed within 15 business days.

  • Refunds are issued to the original payment method used during checkout.
  • You will receive an email confirmation once the refund has been completed.
  • Depending on your bank or card provider, it may take additional time for the funds to appear.

Order Cancellations

You can cancel or modify an order within 24 hours of placing it. After that window, or once the order has shipped, changes aren't possible. Contact support@vestioflux.com to request one.

Contact Information

Customer Service Opening Hours:
Monday to Friday, 8:00 a.m. – 5:00 p.m. (EST) Eastern Standard Time (New York)
Response Time: We aim to reply within 1 business day.